Monitoring the Performance and Productivity of Remote Workers

Whether this is new territory for you, or you've had remote workers for some time (i.e. pre-COVID), it can be helpful to explore strategies that build trust, ensure that productivity and performance expectations are being met, and optimize the work-life balance of employees. Realize that these methods will not work for all remote workers—and you need to prioritize individual employee needs. Here are eight tips to get you started!

  1. Establish a standard process for tracking metrics that matter in your business. One way is through automation so that management can view average activity from a dashboard and get an idea of how tasks are progressing on a day-to-day basis.

  2. Focus on creating and maintaining a daily schedule that includes planned time for work, personal life, and leisure activities.

  3. Set realistic expectations on both ends—what you want from your employees and what they want from you. Do this at the beginning of your working relationship to avoid any potential conflicts later in the employment relationship.

  4. E-mail isn't always the most convenient way to communicate; if possible, consider using instant messaging or screen-sharing technology for more effective communication between parties.

  5. You can put some more time into planning an employee's work schedule if they are remote. If you have many employees working from home, prepare separate schedules for those who are not.

  6. To make sure everyone is on the same page and evaluate how each person is doing, make regular meetings—every week — to review progress and ask employees questions regarding their role in your company.

  7. If an employee consistently has more work than they can complete, consider re-assigning tasks or giving them additional help from other team members to accommodate their workload. If this is a reoccurring issue, you may need to dig deeper to find out what the root cause of this is.

  8. If an employee is not meeting their goals, talk with them about it and see if there's any way to help them.

As a manager, you can also establish policies on managing workload, performance standards, and how to communicate with employees. Technology can also help you monitor how well your employees are doing their job so that you can give them constructive feedback on how they are performing.

Monitoring remote workers' productivity and performance is an essential element for ensuring that your employees are content. Communication is key—taking time to act as a coach instead of just sending out commands or telling employees what they need to do can only help your company build stronger internal relationships.